We make every effort to give the best service possible to everyone who attends our practice.
In the majority of cases the best way to resolve your concerns as quickly as possible is with the front line staff or the service or organisation that you are complaining about.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you wish to make a formal complaint, they should be made preferably in writing and addressed to Mrs V Reed, Practice Manager, or Dr M Kay, GP lead for complaints. They can be contacted via our Contact Us page, by email to [email protected] or by completing a complaints form available in surgery or the link below. They will set all the necessary wheels in motion. Alternatively please fill out our feedback form if you have any suggestions.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Please view Complaints Policy and Procedure 2023